24/7 Emergency Line for Schools: 0208 152 5640
Whether your current IT provider is leaving, underperforming, or you simply need a fresh start - Next Gen Solutions can step in and keep your school running without disruption.
Dedicated support for schools in need - any time, day or night.
Many schools across the UK find themselves in a difficult position when their IT provider isn't meeting expectations. Perhaps tickets go unanswered for days, critical systems aren't being maintained, or you've been told your contract won't be renewed. Whatever the situation, uncertainty around IT support directly affects teaching and learning.
Next Gen Solutions specialises in providing immediate IT continuity for schools. We understand the unique pressures that education settings face - from safeguarding compliance to exam season deadlines - and we're built to respond fast when you need us most.
Schools come to us for different reasons, but the most common situations we see are:
If any of these sound familiar, you're not alone. We work with primary schools, secondary schools, academies, and multi-academy trusts who've all been in the same position - and we've helped every one of them move forward without a gap in service.
When you contact us, we don't ask you to wait weeks for an onboarding process. Our priority is stabilisation: making sure your network is secure, your staff can work, and your students can learn. We handle the transition so you don't have to.
From day one you'll have access to our full service desk for remote support, and we'll arrange DBS-checked engineers to visit your site as needed. We take responsibility for your infrastructure - servers, Wi-Fi, firewalls, backups, email, and endpoint management - so your leadership team can focus on running the school.
We know that switching IT providers feels like a big decision, especially if you've had a bad experience. That's why we don't require a long-term commitment upfront. During the initial period, we provide full support on a flexible basis while you evaluate whether we're the right fit. Most schools choose to stay - but that's always your decision, not ours.
We step in immediately so there's no gap in your IT support. Your staff and students won't notice a thing.
Remote support, proactive monitoring, and a dedicated team your staff can actually reach when they need help.
Experienced engineers who understand school environments, safeguarding, and the pace of the academic calendar.
We audit and secure your infrastructure - backups verified, firewalls configured, access controls locked down.
We provide full support during the transition with no obligation to sign a long-term contract. We earn the relationship - we don't force it.
We can step in immediately to provide continuity. We assess your systems, secure critical infrastructure, and allocate dedicated engineers - typically within 24 hours of first contact. Your staff and students won't experience any gap in service.
No. During the initial assessment and stabilisation phase there is no obligation to sign a long-term agreement. We provide interim support while you decide the best path forward for your school. Most schools choose to stay with us, but that's always your choice.
We offer same-day response for emergency situations. Our 24/7 line is available for schools that need immediate assistance, and we can have DBS-checked engineers on site within hours where required.
Yes. All our engineers are DBS checked and experienced in school environments. They understand safeguarding requirements and are comfortable working around students and staff throughout the school day.
We can work alongside your existing provider during a transition period, or provide supplementary support in areas where your current arrangements fall short. We'll advise on the best approach based on your specific situation and contract terms.
We work with primary schools, secondary schools, academies, multi-academy trusts, and independent schools. Whether you have 200 or 2,000 devices, we scale our support to match your environment.
At Richard Challoner School, Next Gen Solutions responded quickly when we needed additional IT support, immediately mobilising their engineers to assist us. Their team was professional, knowledgeable and dependable, ensuring continuity with minimal disruption. We would not hesitate to recommend Next Gen to other schools.
Next Gen's professionalism and expertise are of the highest quality, and their willingness to go the extra mile and to be as flexible as possible make them stand out from the competition.
I've personally worked with Luke, the founder, for a long time and cannot speak highly enough of how supportive he is to our business.
Helpful, knowledgeable and efficient!
Whether you need emergency cover today or want to plan a transition for next term, we're here to help. No sales pressure - just an honest conversation about what your school needs.