Microsoft Teams Phone, set up properly.

One system for calls, chat and meetings

Traditional phone systems tie a business to a box on the wall and a handset on every desk. With Microsoft Teams Phone, your numbers live in the cloud alongside chat and meetings, so the office, home workers and people on the road all use the same system. We plan, port and configure everything, so the switch-over is smooth for staff and invisible to your customers.

How we deliver

1. Review your current phone system, numbers, call flows and contracts, and plan the move with no gaps in service.
2. Set up calling and port your existing numbers, so customers keep calling the numbers they already know.
3. Build auto attendants, call queues and hunt groups that match how your business answers calls, including opening hours and out-of-hours messages.
4. Supply and configure certified desk phones, meeting room devices and headsets where they are needed.
5. Train staff to make, transfer and forward calls in Teams on their desktop and mobile.
6. Switch over on a planned date, test every number and call flow, and support users through the first days.

Why choose Next Gen

Moving your phones is one of the most visible changes a business can make - if calls go missing, customers notice. We handle the planning, porting and testing from start to finish, then support the system from our own service desk alongside the rest of your Microsoft 365.